Acceptable Use & Community Guidelines

ACCEPTABLE USE & COMMUNITY GUIDELINES

Effective: June 1, 2026 Version: 2026-06-01

CuzHens Market is a community marketplace connecting customers with backyard farmers, small farms, growers, producers, service providers, and agricultural businesses.

These guidelines apply to all users, Vendors, customers, advertisers, affiliates, team members, and marketplace participants.

By using the Service, you agree to follow these rules.

Community Standards

Users should:

Be honest
Be respectful
Be professional
Communicate clearly
Follow applicable laws
Maintain accurate information
Respect other users

CuzHens exists to support trust, transparency, and community-driven commerce.

Honest Listings & Representations

You must not:

Misrepresent products
Misrepresent services
Misrepresent farm ownership
Misrepresent certifications
Misrepresent growing practices
Use deceptive photos
Use misleading descriptions
Make false claims

Examples include:

Claiming organic certification without certification
Claiming local production when products are imported
Advertising unavailable inventory
Using stock images without disclosure

Prohibited Products & Services

The following may not be listed, promoted, sold, advertised, or facilitated:

Firearms
Ammunition
Alcohol
Tobacco products
Nicotine products
Vape products
Controlled substances
Illegal drugs
Counterfeit goods
Stolen goods
Adult content
Hazardous materials
Age-restricted products
Pharmaceuticals
Any product prohibited by law

CuzHens may remove listings that create legal, operational, safety, or reputational risk.

Fraud & Marketplace Abuse

You may not:

Commit fraud
Operate fake farms
Create fake businesses
Use false identities
Submit fraudulent documentation
Abuse refunds
Abuse chargebacks
Manipulate marketplace systems
Evade enforcement actions

Any fraudulent activity may result in immediate termination.

Reviews & Ratings

You may not:

Post fake reviews
Purchase reviews
Sell reviews
Trade reviews
Coordinate review campaigns
Incentivize positive reviews
Threaten users regarding reviews

Reviews must reflect genuine experiences.

CuzHens may remove reviews that violate marketplace policies.

Messaging, Chat & Broadcasts

You may not:

Spam users
Send deceptive messages
Harass users
Threaten users
Send unauthorized marketing
Send excessive broadcasts
Use messaging systems for unrelated solicitation

SMS, email, and push notifications must comply with applicable laws.

Coupons & Promotions

You may not:

Abuse coupons
Create fake accounts for coupon redemption
Use bots to redeem coupons
Resell coupons without authorization
Manipulate promotional systems

CuzHens may void fraudulent redemptions.

Featured Listings & Advertising

You may not:

Submit deceptive advertisements
Submit false claims
Submit misleading testimonials
Manipulate ad metrics
Purchase fake traffic
Use click farms
Misrepresent sponsorships

Advertising performance manipulation may result in immediate account action.

Marketplace Fee Avoidance

Vendors may not use CuzHens Market to identify customers and intentionally complete transactions outside the platform to avoid marketplace fees.

Examples include:

Directing customers away from marketplace payments
Requesting off-platform payments
Circumventing commissions
Circumventing marketplace transaction systems

Violations may result in:

Listing removal
Account suspension
Account termination
Recovery of unpaid commissions
Legal action

Harassment & Abuse

Users may not:

Harass others
Threaten others
Intimidate others
Dox users
Discriminate against protected classes
Promote hate speech
Promote violence

Abusive behavior may result in immediate suspension.

Intellectual Property

Users may not:

Copy listings without permission
Copy farm branding without permission
Reuse protected photos
Violate copyrights
Violate trademarks
Misuse marketplace content

DMCA complaints may result in content removal.

Platform Security

You may not:

Scrape the marketplace
Abuse APIs
Circumvent rate limits
Bypass feature restrictions
Reverse engineer the Service
Introduce malware
Attempt unauthorized access
Disrupt platform operations

Security violations may result in immediate termination.

Customer Conduct

Customers may not:

Abuse refunds
Abuse chargebacks
Submit fraudulent complaints
Harass Vendors
Manipulate reviews
Create multiple accounts for abuse

Repeated violations may result in account restrictions.

Vendor Conduct

Vendors must:

Fulfill accepted orders
Maintain accurate inventory
Maintain accurate pricing
Respond to customers
Follow applicable laws
Maintain required licenses

Repeated failures may result in reduced visibility, suspension, or termination.

Marketplace Authority

To maintain marketplace integrity, CuzHens reserves the right to:

Remove content
Remove listings
Remove reviews
Remove advertisements
Restrict features
Suspend accounts
Hold payouts
Revoke verification
Terminate accounts

Actions may occur with or without notice when necessary to protect users or the marketplace.

Enforcement Levels

Depending on severity, CuzHens may:

Level 1

Warning

Level 2

Feature Restriction

Level 3

Temporary Suspension

Level 4

Permanent Termination

Level 5

Legal Action

CuzHens may skip levels where necessary.

Appeals

Users may appeal enforcement actions by contacting:

[email protected]

Appeals should be submitted within fourteen (14) days of the action.

CuzHens will review appeals and respond within a reasonable timeframe.

Reporting Violations

Users are encouraged to report:

Fraud
Fake reviews
Illegal listings
Harassment
Spam
Safety concerns
Policy violations

Reports may be submitted through platform reporting tools or by contacting support.

Future Marketplace Services

These guidelines apply to:

Products
Services
Rentals
Events
Educational offerings
Digital products
Advertising
Farm subscriptions
Restaurant sourcing
Equipment rentals
Future marketplace services

Additional service-specific rules may apply.

Contact

CuzHens LLC 2607 Mose Thrift Rd Waycross, GA 31503

Email: [email protected]